Privacy Policy
This policy explains what information Seaty collects, why, and how it's used and protected.
1. Who we are
Seaty is operated by Hashnate ("Seaty", "we", "us"), #44, 1/1, Main Street, Kinniya, Trincomalee, Sri Lanka. This policy explains what information the Seaty mobile app and web services collect, why, and how it's used.
2. Information we collect
Account information. When you create an account we collect your full name, phone number, and, depending on how you sign up, an email address and password or a phone number verified by one-time passcode (OTP). Passenger accounts also collect NIC (National Identity Card) number and gender where provided, used for seat-gender rules and identity on tickets.
Booking and payment information. When you book a trip we store the trip, seats, and price for that booking, and payment records for completed transactions. We do not store full card numbers — payment processing details are handled by the payment gateway.
Location information. Bus location is streamed from the operator/conductor's device while a trip is active, so passengers can see the bus's live position and estimated arrival. Passenger devices do not stream their own location to us — only vehicles being tracked share GPS data.
Device and notification information. We store a device push-notification token (Firebase Cloud Messaging) so we can deliver booking confirmations, trip reminders, and status updates to your device. SMS confirmations and OTP codes are sent through our SMS provider, Notify.lk.
Content you provide. Reviews and ratings you leave for a vehicle, and — for bus operator accounts — vehicle photos, documents, and company details submitted for verification.
Usage information. Standard technical information generated by using the app and API (e.g. request timestamps), used for operating and securing the service.
3. How we use information
- To create and manage your account and authenticate you.
- To process bookings, calculate pricing, and confirm payments.
- To show live bus locations and estimated arrival to passengers on an active trip.
- To send booking confirmations, trip reminders, and status notifications by push notification and SMS.
- To let passengers see and leave vehicle reviews.
- To verify bus operators and vehicles before they can accept bookings.
- To operate, secure, and improve the service.
4. Who we share information with
- Bus operators and conductors, for trips you book with them — your name, gender (where relevant to seat rules), and contact details as needed to operate the trip.
- Notify.lk, our SMS provider, to deliver OTP codes and booking confirmations.
- Firebase Cloud Messaging (Google), to deliver push notifications to your device.
We do not sell your personal information.
5. Data retention
We retain account, booking, and review information for as long as your account is active and as needed to meet legal, accounting, or dispute-resolution requirements. You can request deletion of your account and associated personal data by contacting us (Section 8).
6. Your choices
You can review and update your profile information from within the app. You can request a copy of, correction to, or deletion of your personal data by contacting us at the details below.
7. Children
Seaty is not directed at children under 16, and we do not knowingly collect information from them.
8. Contact us
- info@hashnate.com
- 026 223 7803
- Hashnate, #44, 1/1, Main Street, Kinniya, Trincomalee, Sri Lanka
9. Changes to this policy
We may update this policy as the service changes. Material changes will be reflected by updating the effective date at the top of this page.